Communicate to Collaborate for Greater Results

A quick Google search reveals that collaboration is defined as "the action of working with someone to produce or create something"; I contend collaboration is partnering with others to create something greater than can be produced alone. It is the very principle on which the team acronym of "Together, everyone achieves more" was created.

If we define team as "a number of persons associated in some joint action", we illuminate the importance of each team being results-oriented, focusing on achieving the desired outcome from that joint action and bringing complementary skills together in working towards a common vision. The trust, accountability and interdependence of a team depends heavily upon how well the individual members can communicate, meaning each must "impart or interchange knowledge, thoughts, feelings, opinions, information and ideas by speech, writing, gestures or signs" in order for all team members' differing contributions to combine for producing greater results related to achieving their unified mission.

Whether your team is everyone in the same department at work, a volunteer committee for a non-profit organization or the members of your family, there is always a need for optimal communication, and we must put effort into continually improving this skill.

Here are best practices for your team to improve communication:

• Use the right tools at the right times. Research found that only 7% of any message is conveyed through words, 38% through vocal intonation and 55% through non-verbal elements, such as facial expressions, gestures and posture. Therefore, carefully consider the pros and cons of each communication channel before choosing which is the best for sharing what message needs to be conveyed: text, chat, email, phone call, video conference or in-person meeting.

• Speak in the language your audience will best hear. I don't mean choosing between English, Spanish, Japanese, Russian, Italian or Portuguese. Instead, I mean choosing words that appeal to the way your audience prefers to take in information, process it and make decisions based on acquired information. Some people prefer to take in information by using their five senses while others go beyond what is real or concrete and focus on meaning, associations and relationships to take in information that they trust. Some people seek to experience the world, not organize it, while others look at the world with an eye for what decisions need to be made, utilizing a planned approach to meet the deadlines set for decisions to be made in a scheduled way. Some people make decisions based on impersonal, objective logic while others use their personal values to understand the situation, focusing on relationships and harmony. Some people make decisions based off reasoning while others focus decision-making on emotions, responding to their gut more than their brains. When you customize your message for the person to whom you'll be saying it, you better ensure the message is received.

• Avoid overload. The age of the Internet gives us instant access to knowledge and correspondence, making us constantly susceptible to an information avalanche. It's easy for any individual message to get lost amidst the clutter, no matter how important it is. Effective communication shares the right information with the right audience at the right time. Since less is more, keep your message simple, brief and to the point, sharing updates only when appropriate. 

• Help everyone stay away from making assumptions. Whenever there is missing information or we haven't been updated on the status of something, as human-beings, we automatically fill in the blanks. Unfortunately, we often fill those blanks with inaccurate or incomplete information. Focus on eliminating blanks in what you communicate to others, filling them in with what you want others to put in those blanks instead of what they'd assume from their own perceptions.

Are there certain folks with whom you struggle to communicate well? Which tactics from this list could you incorporate in communications with those people for greater effectiveness and to better achieve your desired results?

Evernote Can Boost Your Collaboration

Collaborate Better With Evernote

Although Evernote provides an excellent catchall for what I need to reference or am using to complete my current projects, its usefulness goes well beyond containing content in a manner that makes it easy to find. My experience repeatedly shows that Evernote's greatest value comes from how it supports and empowers collaboration. Yes, sharing notes can aid my workflows, but sharing Notebooks, using Work Chat and pulling Context from my LinkedIn network or Notes of others in my Business' accounts can really boost my abilities.

For example, when I'm chairing a non-profit committee or serving on a Board of Directors, Evernote enables sharing more than any online file repository. If we were to use Dropbox or Google Drive, we would be limited to Word documents, Excel spreadsheets, PowerPoint presentations and the like; however, by sharing a Notebook in Evernote, we can share those same types of documents PLUS any content included in any of that Notebook's notes, like typed text, articles clipped from the Internet, photos of handwritten notes, audio and video files created right in the app itself, checklists and much more.

Likewise, when I'm traveling with others, Evernote enables sharing all sorts of information related to our upcoming trip. This includes a packing list of who is bringing what, our reservations for flights, airport shuttle or rental car and hotel rooms, our expected itineraries, things we want to do while visiting this destination and contact information for places we will visit or folks we will be seeing. Avoid email madness by simply sharing a Notebook.

Whenever someone with a Premium or Business account shares a Notebook with others, they can choose what access the invitee would have for that content to be shared. If the access provided is "can edit" or "can edit and invite", voila... Collaboration is empowered! Publicity teams can share and continually update a list of press contacts. A creative services team can save design inspiration while going back and forth on production of new campaigns. Corporations can allow all employees to easily access the most up-to-date version of that company's employee handbook or any forms related to human resources, like requests for time off.

I like using Notebooks shared in Evernote for group meetings. Via that Notebook, I can seamlessly share with all attending any related information: documents to be reviewed beforehand, meeting agenda, summary notes or minutes, who is responsible for what follow-up to be completed by when and anything requested during the meeting to be shared with others. In addition, as long as I'm on the Premium or Business version, others can add requests to the agenda or make edits to the minutes without emailing back and forth with others or awaiting someone else doing it. Click here for a video of me discussing how I use this aspect of Evernote.

You can always change permissions or stop sharing, ensuring you aren't unnecessarily constrained by Evernote. Yet, when you can share what's needed for moving forward on the project at hand without clogging up someone's email inbox, there is definitely value. When folks can have at their fingertips what is needed for getting things done, there is value.

How do YOU use Evernote? In which of your uses have you found Evernote's greatest value?